Cruise Terminal Operator and Stevedore

Ports America provides world-class cruise terminal management and stevedoring services to the world’s most prestigious cruise lines and passengers. Ports America recognizes the significant growth in the cruise industry and has taken the necessary strides to accommodate increased sailings, higher projected passenger volumes and larger cruise ships. Through hands-on experience and teamwork, Ports America has built a solid performance reputation with its cruise line customers in multiple port locations.

The company currently processes 1.6 million cruise ship passengers annually, along with handling baggage, stores and equipment for embarkation and disembarkation. Logistics are an essential element of providing consistent quality service to this highly specialized area.

Ports America’s cruise operations routinely achieve overall high guest satisfaction ratings for baggage handling and terminal service, in accordance with cruise line rating systems. Quality of service throughout our cruise operations network is ensured by Internal Quality Management, with safety as the cornerstone to successful operations and sharing of best practices.

Ports America has a long-term agreement to manage and operate the Manhattan Cruise Terminal on the Hudson River in New York. This exclusive management contract provides for services that include terminal management, maintenance, security, parking and vendor management services. Ship services include luggage and stores handling and ancillary passenger service. The Manhattan Cruise Terminal maintains a year-round cruise schedule.