Ports America provides world-class cruise terminal management and stevedoring services to the world’s most prestigious cruise lines and passengers. Ports America recognizes the significant growth in the cruise industry and has taken the necessary strides to accommodate increased sailings, higher projected passenger volumes and larger cruise ships. Through hands-on experience and teamwork, Ports America has built a solid performance reputation with its cruise line customers in multiple port locations.
The company currently processes more than 4 million cruise ship passengers annually, along with handling baggage, stores and equipment for embarkation and disembarkation. Logistics are an essential element of providing consistent quality service to this highly specialized area.
Ports America’s cruise operations routinely achieve overall high guest satisfaction ratings for baggage handling and terminal service, in accordance with cruise line rating systems. Quality of service throughout our cruise operations network is ensured by Internal Quality Management, with safety as the cornerstone to successful operations and sharing of best practices.
Ports America has a long-term concession agreement with the New York City Economic Development Corporation to manage and operate both the Manhattan Cruise Terminal on the Hudson River in New York and the Brooklyn Cruise Terminal through 2029. This exclusive management contract provides for services that include terminal management, vessel berthing and stevedoring, maintenance, parking, security, billing, and additional operations at both terminals. Ports America also will provide ancillary services such as event management and military and yacht dockings.
Ports America also has a long-term concession agreement with the Port of Los Angeles to manage and operate the Los Angeles Cruise Terminal, also known as World Cruise Center, in San Pedro, California, as well as the port’s alternative cruise facility at the outer harbor. This prestigious contract provides for management services, maintenance coordination, security and special event management. The World Cruise Center comprises two terminal buildings, offering 2,850 linear feet of docking space in an 18-acre dedicated cruise facility.